PARTNER® Advanced Communications System
Reliability, simplicity, a large selection of advanced telephony features, and converged communications through "business ready" digital subscriber lines (DSLs) or fractional T1 make the PARTNER® Advanced Communications System ideal for small growing businesses. This system is designed to help meet the complex business needs facing small enterprises today with room for growth to meet future needs.Available for more than 10 years, more than one million PARTNER systems have been sold worldwide.
What's New With This Release
This release of PARTNER ACS delivers features that will enable companies to effectively manage their business. Using the new T1 functionality provides more efficient, cost effective trunking options. Cell phone connect via the T1 module enables callers to easily access their called party even if they are out of the office by simultaneously Outcalling to their cell phone. Enhanced accessibility is also achieved through the remote call-forwarding feature, which enables a call to be immediately directed to any external number.
- Converged Voice and High Speed Broadband Internet Access for cost effective e-mail, access to information, and support for eBusiness solutions.
- Many included applications to simplify call answering including standard Caller ID and standard connections for answering machines, cordless sets, credit card readers and Fax machines.
- Improved Customer Service: through enabling businesses to respond quickly and with quality to customers 24 x 7 x 365.
- Mobile employees can stay connected to the business with Wireless TransTalk® and 3910 Wireless Telephones for employees who are away from their desks and Cell Phone Connect for employees who need to be reached while off premises.
- Standard Fax Management notifies users when the fax machine is busy, in use or in trouble so that it can be immediately repaired.
Support for Enhanced Multimedia Messaging
Messaging is an easy-to-install option with PARTNER® Advanced Communications System messaging solutions. Some options provide access to voice mail via e-mail as a standard feature.
PARTNER® Advanced Communications System messaging systems can provide 24 x 7 x 365 call coverage and a range of capabilities to meet a variety of needs at prices suitable for a small business budget. Unified Messaging enables mailbox users to integrate their voice and e-mail messages and manage them all from their PC's e-mail client.
PARTNER® Advanced Communications System offers Caller ID support as a standard feature, letting subscribers see both the name and number of the calling party (subscription to Caller ID service required from Local Exchange Carrier (LEC).
When associates know who's calling before they answer the phone, they can immediately personalize their response. This helps build stronger relationships with customers, co-workers and suppliers.
Enhanced Tip/Ring Capability
Enhanced Tip/ring capability enables businesses to add other industry-standard devices to their PARTNER® Advanced Communications System.
Tip/Ring capability allows users to plug in a fax machine, single-line telephone set, modem, or credit card reader. Avaya has enhanced this feature with "plug-and-play" service, which means that the system recognizes these devices without additional programming or expensive adapters.
The T1 Module provides the PARTNER system with the ability to use fractional T1 with up to 16 lines via a T1 facility. The T1 will support E & M signaling with or without DID service. The T1 module includes a CSU to provision the lines and can be administered via PARTNER PC Administration and Diagnostics software.
Utilization of T1 functionality gives businesses more efficient, cost effective trunking options. The Cell Phone Connect feature via the T1 module enables customers to take calls even if they are out of the office by forwarding calls to their cell phone with coverage to system voice mail. The Remote Call Forwarding feature allows calls to be directed to any external number.
The PARTNER system supports the Avaya TransTalk® digital wireless phones and the 3910 Wireless Telephone, each of which provides in-building wireless communications capability.
Mobility allows businesses to cost-effectively enhance call coverage and improve customer service.
Customer Service Features
Improved Customer Service by enabling businesses to respond quickly and with quality to customers.
Customer Service features range from Group Call Distribution and Music-on-Hold to support for voice messaging and mobility solutions, making PARTNER® Advanced Communications System the choice for small call centers.
PARTNER® Advanced Communications System (PDF (.pdf) 277kb)
Partner Telephones (PDF (.pdf) 204kb)
PARTNER® ACS R7.0 PC Administration R7.0 Getting Started (PDF (.pdf) 1124kb)
PARTNER ACS R7 Quick Reference Guide (PDF (.pdf) 1021kb)
PARTNER® Messaging Release 7.0 System Administration (PDF (.pdf) 118kb)
PARTNER® Messaging Release 7.0 System Managerís Quick Reference (PDF (.pdf) 814kb)
PARTNER® Messaging Release 7.0 User's Guide (PDF (.pdf) 1021kb)
Programming overlays for PARTNER 18D Telephones (PDF (.pdf) 7kb)
Programming overlays for PARTNER 34D Telephones (PDF (.pdf) 9kb)
How To Use Your PARTNER Phone (PDF (.pdf) 149kb)
PARTNER® Advanced Communication System 1600 DSL Module User Guide (PDF (.pdf) 658kb)
Avaya PARTNER® ACS Documentation Library (Download)